How to Request a Refund, Return, or Exchange

To request a refund, return, or exchange for an order placed with Mindrind.com, please contact us via:

Email: support@mindrind.com

Phone: +1 415 800 4912

Please have your order number available and provide a reason for your request to expedite the refund process. Your request will be reviewed within 2 days, and we will notify you via email of the results.

• Time Frame: Requests are accepted up to 30 days from the date of placing the order with Mindrind.com. Extensions to this period may be granted at our discretion for special cases and products.
• Payment by Check or Money Order: If you choose to pay by check or money order, you may cancel your order before making the payment. If the payment is not received within 30 days, Mindrind.com will cancel your order.
• Cancellation Requests: You may submit a request to cancel your order on the same day the order was placed. Please note that if the order is already shipped or delivered, we will not be able to approve the cancellation request.

Special Conditions for Returns

Some products have special conditions for returns as described in the order or product materials delivered ("Product Terms"). Please read these carefully before making a request. In case of discrepancies between Mindrind.com’s Refund Policy and the Product Terms, this Refund Policy will prevail. Shipping costs are non-refundable, except if due to Mindrind.com’s error.

Refund Processing

If the refund request is granted by Mindrind.com, payments will be refunded as follows:

• Credit/Debit Card Payments: Refunded within one (1) business day.
• Wire Transfer and Check Payments: Refunded within seven ( 7) business days. The cost of the transfer will be borne by the end user.
• PayPal Payments: Refunded within one (1) business day.
• Other Payment Methods: Refunded within five (5) to seven (7) business days.

If applicable, Mindrind.com reserves the right to hold the refund payment until we receive a completed letter of destruction of the product signed by you.

Terms and Conditions

This Refund Policy is part of the Mindrind.com Terms and Conditions. For any questions or concerns, please contact our customer service team at support@mindrind.com.

Thank you for choosing Mindrind.com. We value your business and are committed to providing excellent service and support.